Refund policy

Annapolis Flowers & Events

At Annapolis Flowers & Events, every order is carefully prepared by our floral design team to ensure the highest quality and customer satisfaction.

All sales are final. Due to the perishable and custom nature of our floral products, we do not offer returns, refunds, or exchanges for any purchases.

In the event that an item arrives damaged, broken, or is clearly substandard in quality, Annapolis Flowers & Events will review the concern and, if warranted, provide a replacement of the affected item.

To be eligible for consideration:

  • Any concerns must be reported within 24 hours of receiving the order.

  • Customers may be asked to provide photographs of the damaged or substandard item.

  • The issue must be verified by our team before a replacement is approved.

Refunds are not offered in place of replacements. Our resolution for verified damaged, broken, or clearly substandard products is replacement of the affected item.

By placing an order with Annapolis Flowers & Events, customers acknowledge and agree to this policy.

Thank you for choosing Annapolis Flowers & Events. We appreciate your business!